Service Offering Lead, Implementation

Job ID:  34941
Location:  SINGAPORE (SGP)

 

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 2500 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. 

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. 

You’ll be part of one global team where you can learn fast and stay true to yourself.

 

The Instance Life Cycle (ILC) department hosts all Murex’s service activities, including both professional and managed services.

 

The Service Offering Management domain within ILC is in charge of managing Murex service offerings, defining and promoting new services, continuously improving existing service offerings and working in collaboration with Corporate Strategy on global services innovations.

 

To implement our service strategy, we are looking to hire a Service Offering Lead, to define, develop and improve Murex professional services standards and promote their homogeneous adoption.

 

Your responsibilities include:

  • Define, promote and continuously enrich the value proposition of the service offerings to help Business Units, Business Development and Presales teams to articulate such values to our clients
  • Define and continuously enhance the delivery methodology of the service offerings incl. operating model, artefacts and tools
  • Closely collaborate with Project Management/ Architecture domains within ILC, as well as Functional and Technical domains to promote the methodology adoption incl. trainings, on-boarding programmes etc
  • Define and monitor operational health KPIs to assess the effectiveness of the services
  • Drive the capitalization process to improve the Murex offering and trigger new initiatives
  • Lead the Service Offering community in APAC for the execution of initiatives and/or capitalization
  • Communicate to Business Units, Functional and Technical Domains, Business Development, Presales and Marketing in APAC to regularly update on upgrade related initiatives and ensure an effective feedback loop
  • Contribute to the Service Offer domain globally through (i) close collaboration with Service Offer leads in EMEA and AMER and (ii) participation to internal initiatives

 

As an active member of the ILC Domain, you will also need to contribute to the delivery activities of the upgrade services:

  • Participate in presales execution e.g. RFPs, service proposal preparation
  • Participate in pilot projects to field test the methodology and lead the capitalization exercise

 

 

To fulfill this role, we are looking at the following profile:

 

Experience / Knowledge / Hard Skills

  • At least 7 years of relevant experience in areas of service offering management
  • Experience in software related services and/or solutions provider is preferred
  • Solid experience on complex project or service offering implementations
  • Very good knowledge of project delivery methodologies
  • Working knowledge of corporate processes and experience in team management (actual or virtual team) incl. activity planning, capacity planning, timeline and priority management

 

Attributes / Soft Skills

  • Strong change management and leadership skills in order to be able to be able to define a vision, translate it into goals and milestones, and effectively lead the SO community in APAC and cross regions
  • Curiosity and mindset for change, with an eagerness to think “outside the box” and embrace novelties
  • Good organization and planning skills with ability to
      • identify dependencies and risk
      • define/revise priorities on continuous basis
      • multi-task in a fast-paced environment
  • Excellent communication (both verbal and written) and presentation skills with ability to effectively interact with both internal audience and client-facing situations. Must be sensitive to situational analysis in order to properly calibrate the messages for impactful and influential communication
  • Strong synthesis skills to be able to concisely communicate with a non-expert audience
  • Strong analytical abilities and intellectual rigor to understand complex issues when interacting with experts
  • Ability to identify trends and recommend a course of action to resolve/improve/enhance a given situation/problem
  • Pragmatic mindset to constantly be able to relate to operational realities

 

Why be a Murexian

  • Join a global market leader with a strong people-first focus
  • Be part of a diverse and inclusive team
  • Work in an agile environment where you can collaborate with global teams from various expertise