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CS - SAAS Technical Consultant

Job ID:  32101
Location:  PARIS (FRA)

Who we are:

 

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 2 400 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. ​ 

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.   

 

What you’ll do  :

 

Thorough understanding of the SaaS framework (architecture and technical configuration of the SAAS Platform and Mx3 software program) and as part of a team of 7, your main missions will be to

 

  • Maintain an in-depth understanding of the Murex SaaS architecture and interaction between its layers;

  • Contribute to network architecture decisions including close follow-up on connectivity to Murex SaaS clients’ and third-party vendors;

  • Study and apply the market’s SaaS and security best practices on the platform;

  • Apply Murex best practices on the SaaS environments

  • Help and train other team members on SaaS technical procedures, play first level of escalation for SaaS technical issues;

  • Have full technical ownership on his/her scope during client activity and business hours

  • Implement specific tools based on well-defined specifications, and communicate with the Hosting Provider and with internal teams to ensure proper service delivery;

 

In your day to day you will :

 

  • Handle Incident, Problem and Crisis management on Murex SaaS technical cases and technical production Incidents, with escalation responsibilities;

  • Identify impediments and suggest solutions related to daily activities;

  • Build and continuously develop an internal network, communicate effectively with peers to ensure understanding and constant feedback and visibility on SaaS technical support activity;

  • Listen to clients, seek to understand their business, monitor client satisfaction and see it as a priority; invest time and efforts in critical situations;

  • Act based on the business impact(s) of the Incident on client side;

  • Contribute to the Murex SaaS security framework; and to client RFPs, service sizing & pricing

 

Who you are

 

  • Graduated from an Engineering school/University in computer science with at least 2 years of experience

  • Strong interest for the problems of software integration, cloud, SAAS

  • Cross domain technical knowledge including but not limited to

Network connectivity, protocols and security

Linux and Windows Server operating systems

Information Security standards

  • Strong knowledge in SQL, XML and good level in XSL, Javascript, HTML, RDBMS

  • Fluent in English and ability to work in an international environment, curiosity and open-mindedness

  • Excellent communication skills and Good analysis and synthesis capabilities

  • Knowledge of Cloud-related topics/certification AWS is a plus