Technical Analyst (Operate Team)

Job ID:  37149
Location:  MEXICO CITY (MEX)

About Murex:

Ever since its creation in 1986, Murex has played a lead role in proposing effective technology as a catalyst for growth and innovation in capital markets. Murex has devoted more than 30 years to the design, implementation and evolution of integrated trading, risk management, processing and post-trade solutions, leading to MX.3, our third-generation platform. Every day banks, asset managers, corporations and utilities, across the world, rely on the people of Murex and Murex solutions to support their capital markets activities. Our historical motto “PIONEERING AGAIN” is a pledge to Murex’s constant quest for enhanced technology, grounded in experience and expertise.

Over 2200 specialists are located around the world in the Americas (New York, Toronto, Sao Paulo, Santiago), EMEA (Paris, Luxembourg, Moscow, Dublin, London, Beirut, Dubai) and APAC (Singapore, Beijing, Hong Kong, Seoul, Sydney, Tokyo).

Why join us:

Murex is the right place for you if you are looking to work alongside other bright and motivated individuals in an environment where collaboration and ownership are highly valued. We believe in empowering our people to take the reigns in tackling challenging opportunities with support and guidance when needed. We also believe in continuous growth of our team and encourage exploration to keep ahead of the fast-paced changes in capital markets and fintech.

 

 

Operate team mission

The Operate team provides Murex customers 24/7 technical support to restore normal operations with minimal impact on clients’ business. Along with incident management, Operate provides problem management and operability feedback to evolve the application, enhance user experience and reduce total cost of ownership for both clients and Murex. In order to support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.

 

Job Mission

The technical analyst will provide technical support with incident management practices on the Murex platform and Murex production chain while maintaining a high level of quality for both internal and external clients.

Key Responsibilities:

  • Provide technical support while maintaining effective working relationships with internal and external clients.
  • Analyze and manage incidents and propose solutions according to the Service Level Agreements (SLAs).
  • Identify underlying root causes for recurring problems to improve the overall service of the team.
  • Identify potential technology enhancements to improve the technical support where possible.
  • Contribute to the knowledge database build and update.
  • Write and update documentation covering technical aspects of the Murex platform delivered to the clients.
  • Write troubleshooting procedures “How to’s” and other in depth technical documentation for internal utilization.
  • Share knowledge and expertise with team members and coach newcomers to leverage on technical skills.
  • Provide technical support to Murex offices as internal clients relying on other technical experts in Murex (System team, development team, architecture…) in order to enable them to focus on their own core business.

Profile:

  • Bachelor or Master’s degree in engineering or computer science from a reputable university
  • 0-2 years relevant experience in troubleshooting technical issues
  • Programming Skills: Java, C (C# a plus)
  • DB Skills: SQL (query building and performance analysis), DBA skills for Sybase and Oracle a plus
  • Advanced problem solving and decision making skills
  • Learning agility and ability to work under pressure in a continuously evolving environment
  • Client orientation
  • Cross group collaboration and team work
  • Drive for excellence