SAAS Hosting Architect

Job ID:  37121
Location:  MEXICO CITY (MEX)

We are looking for a junior SaaS Hosting Architect to join a growing team that provides infrastructure services as part of our SaaS offering.

The ideal candidate acts based on service and business impact and is client oriented.

The main focus and mission include:

  • Handling incidents, solving problems and managing crises on the Murex SaaS platform (following ITIL)
  • Ensuring fast service restoration and service KPI computation
  • Applying requirements and best practices on private or public cloud installations (new implementation and support of existing ones)
  • Ensuring that processes and procedures are appropriately followed and based on the Murex SaaS and market standards (including monitoring, security)
  • Contributing to continuous improvement of the service and the architecture as well as new services.

The onboarding includes a thorough training plan and opportunity to gain experience and exposure on production, project and presales.

 

Requirements:

    • 2+ years experience as System engineer
    • Communication skills
      • Ability to give high level explanations to non technical colleagues and clients
      • Ability to communicate efficiently at a very detailed level with technical colleagues
    • Must have experience
      • Maintenance and incident management
      • DB
      • UNIX
      • Virtualization
    • Additional experience
      • Cloud
      • Networking
      • Storage
    • Fluent English and Spanish