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Senior Consultant, Client Services

HONG KONG (HKG)

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 18 offices, 2400 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. ​

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. 

You’ll be part of one global team where you can learn fast and stay true to yourself. ​

 

The Client Services team provide tailored solutions to our clients in the Capital Markets industry throughout production support, implementation and pre-sales. As part of our continued strategy to position ourselves as a reliable partner to our clients and support their business growth, we are looking for a dynamic and passionate individual to join our consulting team in Hong Kong!

 

Based in Hong Kong and reporting to the site manager and functionally to your domain manager, you can look forward to a rich experience working with colleagues from different expertise and cultures.

 

Key Responsibilities:

  • Serve as the domain expert consultant, working on both BAU support and projects in your domain
  • Build and maintain strong relationships with Murex’s clients in Hong Kong (in collaboration with Client Managers and Business Development team)
  • Provide high quality daily maintenance support to clients in a timely manner
  • Define and monitor KPI to improve and optimize support including resources allocation
  • Conduct pre-sales demos/workshops for prospective and existing clients.
  • Organize and conduct user trainings
  • Lead the continuous communication with Murex internal teams to convey clients’ feedback and their requirement for new modules whenever applicable
  • Possess a bachelor’s degree in computer science/engineering and/or master’s degree in financial engineering
  • Having 3 to 10 years’ experience working on Murex’s system
  • Enjoy client-facing and onsite work
  • Able to effectively collaborate remotely with other Murex consultants in APAC region
  • Possess the agility to work in a dynamic environment where tasks/roles/assignments are often fluid in nature
  • Proactive and driven with a positive attitude